http://www.atap.net.au
The Australian Tourism Accreditation Program (ATAP) is designed to establish and continually improve industry standards.
ATAP is a business development program that is based on Quality Assurance principles. The Program addresses many of the issues that are covered in the development of a business plan but focuses on those key elements that are part of the day to day function of any tourism operation.
This is achieved by the development of professional management systems that will lead to reliability, consistency and predictability in the operation of the business which in turn results in improved customer service and satisfaction.
It encourages businesses to:
•Plan how their business will function
•Check that customer expectations are being met.
In turn, Accreditation will provide clients and industry colleagues with an assurance that participating businesses are committed to professionalism both in business operations and delivery of service.
